Here at Ohio Power Washing, we want all our clients to understand our service expectations. We feel it is important to be fully informed about the services and our expectations. Please fully review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before we commence any work.
ACCEPTANCE TO TERMS
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Ohio Power Washing to do the work as specified on the estimate. You release our company from property damage unless negligence or willful misconducts cause it. Ohio Power Washing is not responsible for damage to lose siding, paint, wood, trim, or windows that were previously noted as damaged or found during the pre-inspection walkthrough.
DESCRIPTION OF BINDING AGREEMENT
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Ohio Power Washing and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Ohio Power Washing provides to you are subject to the following terms and we reserve the right to update the terms and conditions at any time without notice to you. You can review the Terms and Conditions by clicking on the Terms and Conditions links via our website, email communications, or any other communications such as estimate or invoice links.
AUTHORIZATIONS:
The client agrees to allow the company on the property for the purposes of completing the cleaning services requested. The client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. The client understands that the company will do its best to accommodate a quick reschedule but must work around other scheduled clients and weather. The company also has permission to visit the property with little or no notice to assess service needs before the date of service, as well as to check completion after services have been rendered.
The client agrees to allow the company to utilize their residential water source via an outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, the client agrees to inform the company and will avoid using any water during the cleaning service. If the client’s water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover the required flow. There are additional fees for the company to bring water to complete the cleaning service due to the extra required equipment to transport and feed the water from our tanks. This fee is assessed based on factors such as location and the amount required. Ohio Power Washing does not hook up to the homeowner’s power as our equipment is powered by our own systems or run on gas. We only hook up to your home’s spigot for water and are the only item to be touched by the crew members. Crew members are to inspect any spigot before cleaning to ensure there is no damage to the area and inspection after. Per their required training, they must take before and after photos. Ohio Power Washing will not be held accountable for previously damaged spigots. The client will be informed of any previously noted damage. Ohio Power Washing will not be held accountable for any issues within or outside the home that is not related to the cleaning service. We CANNOT complete any washing service at your property if you have a construction or home project going on. My crews CANNOT work around construction. If you plan on doing construction on areas you are looking to have cleaned, please do not schedule a washing service around it. If we arrive at the property and construction is in the works, we will assess a cancellation fee of $50.
RISKS AND RELEASES OF LIABILITY ACKNOWLEDGEMENT
Ohio Power Washing technicians are well-trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Ohio Power Washing uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect of the property, and or low-grade building materials. Routine maintenance per the manufacturer’s recommendations on the home’s surfaces, should be implemented by homeowners to avoid any potential defects. Before washing the home any areas of concern need to be addressed by the homeowner to ensure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the company will note any pre-existing damage on the field hand checklist sheet with the client and have them sign. If a client is unable to sign at the time of noted damage, the company will note the absence on the field hand checklist sheet and take photos of noted damage. Homeowners will have to sign off on the checklist sheet to note they have been informed of any damage once the work is complete. If the homeowner is unavailable at the time of completion, the office manager will notify the client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.
The client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. The client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with the plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. The company will then determine a plan of action after the evaluation of plant life.
HOUSE WASH ACKNOWLEDGEMENT
YOU MUST, have a water spigot available or other arrangements available such as water being brought to the site for us to complete services. There is an additional cost for us to transport water to the site.
The client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl-sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on the siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after cleaning. When a home is covered with debris, those blemishes may not stand out as much as they would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during the cleaning process. The client understands that the company may not find every flaw and is not reliable if it is more noticeable after washing unless it is found to be negligence on the company’s end. The client understands that we suggest that all outside electrical outlets and fixtures are shut off before arrival to complete the washing service as an additional precaution. The client also understands if we do a site-unseen estimate based on provided photos or use of Eagle View software, google maps, or other locally listed information, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, the client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at the date of cleaning. The client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. The client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for an alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufacturers to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. Debris and dirt get up inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left-over water and bug juices drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors you see are bug feces, debris, mold, etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose, or rain. It is not a stain and it is not permanent. Typically, anyone that calls regarding this usually sees a huge difference after the morning dew. If the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.
The client understands that during the house wash service, they will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows, but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, you will want a window cleaning service that is completed with a purified water-fed pole system. All water is run through a filter to ensure nothing remains in the water that could leave water spots or streaks. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. If you are getting your windows cleaned with a purified water-fed pole system, the client understands they should remove screens before work. If screens are not removed, the company will not remove them unless the responsibility of the consent form is signed. Screens are delicate and if they are brittle, they can break. The company does not remove screens due to this unless the client understands the risk of this and signs a consent form stating the company will not be held liable for worn and brittle screens.
ROOF WASH ACKNOWLEDGEMENT
YOU MUST, have a water spigot available or other arrangements available such as water being brought to the site for us to complete services. There is an additional cost for us to transport water to the site.
When the company completes a roof wash service, the client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. The client understands that the roof will show the results of cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as the age of the roof, type of shingle, location, and the amount of buildup. The client understands that we do not pull or force growths off from roof material as it could cause damage. If the client is insistent on having moss heads forcibly pulled from the roof, they must sign a waiver stating they release all liability to Ohio Power Washing for any damage and that they void the soft wash method. The client understands that this could also void their warranty with the roofing manufacturer. Therefore, we do not use any other method than soft washing when washing roofs. The client understands that roofs over time have a granular loss which is a normal breakdown. Granular loss occurs more when it is infected with organic matter which diminishes roof life faster. The client understands that moss and lichen eat through the roofing material faster than algae and there is potential for more significant granular loss in those areas. The client understands that after a roof cleaning, you may see these areas of granular loss clearer than before because there is no longer organic matter hiding it. There is nothing you can do to avoid granular loss after an infection other than monitoring the life of the shingle. The client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
TOUCH UPS ON ROOFS
The client understands that the company may have to return to complete touch-ups. It is understood that there is potential to have some light brown areas that remain after treatment on heavy patches of algae. These light brown areas are dead algae which before treatment were black streaks. If this occurs, the client understands it will take some time for the remaining dead algae to come off with the assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If the roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request the client reaches out to the company. We will then do an onsite assessment to determine the next step.
Touch-ups are determined after a 6-8-week mark which allows the proper time to determine if a reapplication of the solution is necessary to completely remove the organic matter. Touch-ups are not charged to the client if it has been determined that a second reapplication of a solution is necessary for proper treatment on the initial quote.
ON THE DAY OF SERVICE
- Please have a water spigot activated and accessible. Your water must have a steady pressure.
- Please have all windows and doors shut tightly
- It is the homeowner’s choice to shut off all outside electrical outlets and fixtures at the breaker box prior to arrival.
- It is the homeowner’s choice to remove window screens for better rinsing between windows if you have heavy debris between the window and screen, must remove them if you are having windows cleaned specifically.
- Please have all pet’s inside before and during cleaning.
- Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles.
- Please avoid using water during the cleaning service to ensure no loss of pressure or volume.
- While the company has implemented procedures and processes to avoid electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers. The company will clean windows, but it is upon the clients to remove any window screens as they can be delicate and brittle. Removing window screens will allow the company to thoroughly clean window sills and leave the windows shiny and clean.
EXCLUSIONS & LIMITATIONS
A $75 deposit could be required to secure your cleaning service. This deposit is non-refundable. The deposit will be subtracted from the total quoted price after the service is completed on your invoice. The deposit must be paid to keep your scheduled slot in connection with approving the quote sent via signature. Example: A job is quoted at $300. We require a $75.00 deposit leaving the remaining balance due after service of $225.00. Sometimes, we may request a higher deposit depending upon the job due to material or type of cleaning. This will be outlined specifically with details from the office manager.
A $55 fee will be assessed at our disclosure if the client does not have a proper water source ready when technicians arrive, if the water pressure is not consistent, or if water failure occurs. An example of water failure is if the filtration system fails or the water system fails inside your house or the well pump stops at no fault to us and the water pressure/stream falls less than 40 PSI. YOU MUST, have a water source available or other arrangements available such as water being brought to the site for us to complete services. There is an additional cost for us to transport water to the site.
A $50.00 cancellation fee will be assessed if the client cancels service without 72-hour notice if the company arrives and cannot wash due to steps 1-4 not being completed or if there is construction work happening at the property that inhibits service from occurring.
A fee of $50 will be assessed if the company returns to the site to review a noted issue or complaint and is found to not be caused by improper cleaning by the crew. (Example: We complete a house wash in the morning and get a call in the evening stating there is remaining debris on the siding. We do a full review with the designated crew and field hand checklist sheets first. We return to the site to review the area. We find out that lawn care services were done that afternoon. The debris on the siding was created after we completed the wash. This is not considered the fault of the company).
A $50.00 processing fee will be assessed for any returned checks.
If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.
Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.
CONTENT RELEASE & USE
The client agrees to allow Ohio Power Washing to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court of law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days. If any damage not at the fault of mother nature occurs, the client will be charged the retail cost of the sign.
IF ANY DAMAGE OCCURS
Ohio Power Washing will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reports to Ohio Power Washing within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that were the result of negligence.
PAYMENT TERMS
Payment is due upon completion of work unless other arrangements were made between the client and the company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment to include cash, check, or credit. If paying with credit, we accept payment through our credit card processor link or the office for the privacy and security of our client’s information. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 7%. If payment is not received within, 30 days of past due, Ohio Power Washing reserves the right to file a civil claim to collect the outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Ohio Power Washing also reserves the right to refuse to continue business with a client who is currently past due or who has been 30+days past due more than once. This contract is binding.
If the client and company have a net 30 days’ payment schedule, the client must have payment submitted to the company by a 30-day grace period. Any invoice or scheduled payment that is past due 30 days after the date of the agreement, is subject to a 7% late fee. If payment is not received within, 60 days of past due, Ohio Power Washing reserves the right to file a civil claim and collect the outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Ohio Power Washing also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.
