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Your arrival window
Unforeseen issues on earlier jobs can affect arrival times, so we work with a 2-hour arrival window. If we are running more than two hours behind, our office manager will contact you.
Ohio Power Washing • Customer Guide
Your Day of Service Guide
Thank you for choosing Ohio Power Washing. Here is what to expect, what to prepare, and what happens after your exterior cleaning service.
Before We Arrive
What to expect on service day
We will work from the time block discussed with our office manager and keep you informed if the schedule changes.
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Weather changes
If weather prevents us from completing your service on the scheduled day, our office manager will reach out. We will move the service to the closest available business day.
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Do you need to be home?
You do not need to be home if we can access every exterior work area. Please unlock gates and other required areas. If the service requires interior access, someone 18 or older must be available.
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Your water source
Tell the office manager ahead of time if you use well water or have low water pressure or volume. We may need to make other arrangements before the service.
Before the Crew Arrives
Your day-of checklist
Check off each item as you prepare your property. This checklist is for your convenience; your selections are not sent to our office.
Ready for service?
Please complete these steps before your arrival window begins.
Please move furniture and other items before we arrive
An additional charge applies if our crew must move furniture, planters, grills, décor, or other items to complete the service. We cannot move heavy, fragile, or high-value items such as large planters, grills, and glass-top tables. Areas beneath or behind items left in place may not be cleaned. Contact the office manager ahead of time if you are unsure what to move.
Services Covered
What to know about your cleaning
Your approved quote determines which services and surfaces are included. These notes explain what to expect for common service types.
House Washing
- Low-pressure soft washing with professional cleaning solutions addresses dirt, algae, mildew, and pollen on siding, trim, soffits, and fascia.
- Plants and landscaping are pre-wet and rinsed as part of our protection process.
About your windows: A house wash includes a basic window rinse that removes debris but can leave water spots. For a spot-free finish, request our separate purified water-fed pole window cleaning service.
Concrete Cleaning
- Driveways, patios, walkways, and pool decks may be cleaned with surface cleaners and pressure washing equipment suited to the area.
- Deep rust, oil, or paint stains may lighten without disappearing completely. We will discuss realistic expectations.
- Concrete can look uneven while drying. Judge the final appearance once the surface is fully dry.
- Keep pets, children, and vehicles off treated surfaces until dry.
Roof Cleaning
- We use a soft-wash method rather than high pressure on shingles.
- The treatment addresses black streaks, algae, moss, and lichen.
- Results can continue to develop as weather and rain rinse treated growth over the following days and weeks.
- Keep windows shut tightly and clear items from areas beneath the roofline.
Other services on your quote
Fence, deck, retaining wall, gutter, and outdoor furniture cleaning may also be included if listed on your approved quote. Ask the office manager if you are unsure what your service covers.
Before and After the Work
Property walk-throughs
Your technician documents visible conditions before work begins and completes a final walk-through after service.
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Before service
The technician walks the property and notes visible pre-existing damage, such as cracks, loose siding, failing paint or caulk, damaged shingles, or chipped concrete, on the field checklist.
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If you are away
If you cannot participate or sign at that time, we note your absence and photograph the conditions documented. The office manager will send the supporting information.
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After service
A final walk-through is completed when the cleaning work is finished. Let us know promptly if you have questions about the result.
Why we document existing conditions
Washing can reveal or worsen existing weaknesses such as failing paint, aging seals, loose materials, and deteriorated surfaces. Documenting visible conditions beforehand helps everyone understand the property’s starting condition.
After the Crew Leaves
What happens after your service?
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Let surfaces dry
Wait until cleaned surfaces are fully dry before judging the final appearance. Concrete in particular may look uneven while it is still wet.
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Allow treatment time
Some house and roof wash results continue to develop over the following days. Moss and lichen on roofs may take longer to release naturally.
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Understand stain limits
Some staining, etching, oxidation, or discoloration cannot be fully removed by cleaning. We will discuss visible limitations where possible.
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Tell us about concerns
Please report any concerns within 48 hours so our office can review and address them promptly.
Payment Information
Payment is due upon completion.
Unless you have made other arrangements with the company, payment is due when the work is complete.
Unsure of your total? Contact the office manager right away to avoid payment issues.
For more details, please review our Terms and Conditions.
We Are Here to Help
Questions before your service day?
Our office manager can help with scheduling, water concerns, access, and the details of your quote. Thank you again for choosing Ohio Power Washing!